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ACTive Development Clinic FAQ's


My child is just outside the relevant age, what can I do?

We are happy to cater for children outside of the relevant age should their skill level be suitable to the group. If this is the case, please email activecricket@cricketact.com.au to discuss the situation.

What time does the ACTive Development Clinic start and finish?

Each session per day runs from 9am to 3pm

Does my child need to be signed in and out by a parent or guardian?

All children will need to be signed in and out by a parent or guardian when arriving and being picked up.

What does my child need to bring with them?

Each participant will require their full cricket kit including their helmet for each session.

What clothing should be worn?

Any clothing can be worn with enclosed shoes. Participants will be running around so please have them dressed appropriately with this in mind.

Are lunch or snacks provided?

No food is provided during the week by ACTive Cricket. A lunch break as well as ten minute breaks are allocated each day. There will be a water container for filling up drink bottles available each day.

I am having trouble registering online, what can I do?

Should you have any issues with registering, please email activecricket@cricketact.com.au and one of our staff members will respond to offer assistance.

Do all the staff have Working with Vulnerable People Checks?

Yes, the ACTive Academy check the any coaching staff members Working With Vunerable People check status prior to employment.

 

Cancellations

What is the refund policy?

For cancellations, more than 3 days prior to the commencement of a clinic, a full refund, less a $20

administration fee, will be given.

 

For cancellations, less than 3 days prior to the commencement or that occur once a clinic has

commenced, except on production of a medical certificate, a refund will not be given.

 

All cancellations are to be provided in writing and sent via email to

ACTiveCricket@cricketact.com.au with the outcome determined at the sole discretion of ACTive

Cricket staff. Production of medical certificates within 3 days from the commencement of a

program or academy will warrant a credit for a future clinic at the same value or cash refund.

 

Does weather affect if the ACTive Development Clinic runs or not?

All sessions run are limited to a specific number so should adverse weather occur, the session will be able to go ahead inside the Cricket ACT High Performance Centre at all times.

 

If you have any specific questions not mentioned above, please feel free to contact us at activecricket@cricketact.com.au