Cricket ACT respects your privacy and is committed to protecting your personal information. This document sets out our policy on how we will manage your personal information.
What is personal information?
Personal information is information or an opinion (including information or an opinion forming part of a database) from which it is possible to determine your identity. Examples of personal information include your name, postal address, telephone number and email address.
How do we collect your personal information?
We collect personal information about you in a number of ways, including:
- Directly from you, for example, when you provide information to us by phone, email, in an application form or competition entry form, when you join a Cricket ACT fan club (including without limitation the Australian Cricket Family or the Aussie Cricket Crew), submit information through our web sites (including without limitation cricket.com.au and mycricket.cricket.com.au) or through Cricket ACT Live: The Official App, and
- From third parties, such as the State and Territory cricket associations, ticket agencies and Cricket ACT commercial partners.
The personal information collected and held about you includes:
- your name, address, email address, age, gender, occupation, contact information
- information about your favourite BBL club
- information about dealings with Cricket ACT subscriptions for Cricket ACT services
- details of cricket programs you have participated in and the organisations you have participated with
- details of items ordered or purchased from us
- background checks including police checks and working with children checked if you apply or employment, coaching and volunteer positions, and
- other information provided voluntarily by you, for example in response to surveys or competitions.
How do we use your personal information?
- Verify your identity.
- Develop, run, administer and market competitions, programs, activities and other Events relating to cricket and other sports.
- Market products, services, merchandise and special offers made available by us or the State and Territory cricket associations or our respective corporate partners, licensees, suppliers and sponsors.
- Administer and manage our respective web sites and provide you with access to those web sites.
- Keep you informed of news and information (such as advance notice of ticket sales) relating to cricket and other sports, including by distributing newsletters, publications and other communication via various mediums.
- Research and develop new competitions, programs, activities and other events relating to cricket and other sports.
- Research and develop new products, services and merchandise relating to cricket and other sports.
If you do not wish to receive our newsletters, publications and other communications, please contact us (our contact details are set out below).
Health and sensitive information
In some circumstances we may collect:
- Information about your health, and/or
- Other sensitive information about you (for example, information about your racial or ethnic origin).
We may use health information about you to ensure that cricket programs in which you participate are run safely and in accordance with any special health needs you may have and for insurance purposes.
In addition, we may use de-identified health information and other sensitive information to carry out research, to prepare submissions to government or a government body or to plan events and activities. De-identified information is information which has been aggregated or otherwise de-identified so that it cannot be used to identify you or any other individual.
When do we disclose your personal information?
We may disclose your personal information to:
- The various State and Territory cricket associations.
- Organisations (other than the State and Territory cricket associations) involved in cricket and sporting programs and initiatives in Australia.
- Companies that we have engaged to carry out functions and activities on our behalf.
- Our professional advisers, including our accountants, auditors and lawyers.
- Our insurers.
- The Australian Institute of Sport.
- Otherwise as required or authorised by law.
When you visit our website, our systems may record certain information about your use of our website (such as which web pages you visit and the time and date of your visit). We use this information to help analyse and improve the performance of our website.
In addition, we may use “cookies” on our website. Cookies are small text files that help a web site to remember your preferences and improve your experience of using that web site.
Using cookies is standard practice for most large web sites. In some cases, the cookies that we use may collect some personal information about you.
We will treat this information in the same way as other personal information we collect about you.
If you prefer, you may be able to disable cookies on your internet browser. However, if you do so, you will not be able to enjoy the enhanced user experience that our cookies offer.
We have engaged Nielsen NetRatings to help analyse how our web sites are used.
This analysis is performed using data collected from the web sites. However, this information is not intended to and will generally not include any personal information.
If you would prefer that Nielsen NetRatings do not collect even any anonymous data about how you use our web sites, you can opt-out by visiting the Nielsen NetRatings web page.
Web beacons are images that originate from a third-party site to track visitor activities.
We use web beacons to track the visiting patterns and browsing habits of individuals accessing our website.
This information is not intended to and will generally not include any personal information, and we will not use the information to identify any individual.
We may also collect Internet Protocol (IP) addresses relating to you when you access and use the web sites.
IP addresses are assigned to computers on the internet to uniquely identify them within the global network of computers which makes up the internet.
We may collect and manage IP addresses for internet session management and security purposes.
Accuracy of your personal information
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date.
However, we rely on the accuracy of personal information as provided to us both directly and indirectly.
If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately (our contact details are set out below) and we will take reasonable steps to ensure that it is corrected.
How can you access the personal information we hold about you?
Subject to some exceptions provided by law, you have the right to access your personal information.
For security purposes, if you would like to access personal information that we hold about you, we require you to put your request in writing.
If we do not allow you access to any part of the personal information we hold about you, we will tell you why.
We will not charge you for lodging a request to access your personal information, but we may charge you for our reasonable costs in supplying you with access to this information.
How to contact us
Cricket ACT takes all privacy complaints seriously will investigate your complaint in a confidential manner and you will be informed of the outcome of the investigation within a reasonable period of time.